Terms and Conditions

Welcome to HealthX. These terms and conditions ("Terms", "Agreement") govern your use of HealthX’s online health care counseling services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not use the Services.

1. Services

HealthX offers online health care counseling services to help individuals achieve their wellness goals. The Services include a personalized diet and wellness plan, as well as access to certified health care professionals for consultations and advice.

2. Privacy Policy

Your privacy is important to us. Please read our privacy policy to understand how we collect, use, and protect your personal information.

3. Payment Terms

To access the Services, you must pay the fees outlined on our website. We accept payment by credit card or other approved payment methods. By providing your payment information, you authorise HealthX to charge your account for the Services you select.

Refund Policy

At MyHealthXDiet, we are committed to providing our clients with the best diet counseling services. However, we understand that there may be instances where a refund is requested. This refund policy outlines the eligibility criteria and procedures for requesting a refund.

Eligibility for Refund:

• 1.Refunds can be requested under the following circumstances:

  1.1.Service not delivered as promised: If we fail to provide the agreed-upon diet counseling services or do not meet the specified objectives.
  1.2.Dissatisfaction with the product or service, subject to our satisfaction guarantee: If you are not satisfied with the results or outcomes of the diet counseling program, provided you have followed the guidelines and requirements outlined below.

• 2.Requirements for Refund:

  To be eligible for a refund, clients must adhere to the following guidelines:

  2.1.Appointment Booking and Availability: Clients must provide their preferred appointment time and ensure availability. Failure to respond within a reasonable period may result in appointment cancellation.
  2.2.Meal Picture Sharing: Clients must share pictures of all meals for at least four days after starting the diet routine.
  2.3.Personal Body Pictures: Clients must submit three pictures: front, back, and side views. Female clients can crop their faces for privacy.
  2.4.Weight Measurement: Clients must weigh themselves every 7 to 10 days using an accurate weight machine.
  2.5.Medical Reports and Conditions: Clients may need to provide relevant medical reports for assessment. If necessary, clients may be asked to provide pictures for evaluation.
  2.6Prescription and Medication: Clients under medication must share pictures of prescriptions or medicine bottles for review.
  2.7.Joint Effort for Desired Results: Desired results depend on the joint efforts of the dietitian and client. Adherence to the diet plan is crucial for achieving desired outcomes.
  2.8.Modification of Diet Plan: Clients must not alter the diet plan without consulting their dietitian. Recent diet changes or alternative plans must be communicated to the dietitian.
  2.9Exercise and Lifestyle Guidance: Clients receive free exercise and lifestyle guidance. Incorporating lifestyle changes is important for optimal results. Clients must follow the diet plan and try to incorporate recommended exercise and lifestyle changes

• 3.Refund Request Process:

  3.1. To request a refund, clients must raise a ticket through one of the following methods:

  -Email: Send a refund request to healthxdiet@gmail.com with the subject line "Refund Request - [Order/Invoice Number]."

  -Counselor: Contact your assigned counselor to initiate the refund process.

  3.2.The refund request must include the following information:

  -Name of the client.

  -Purchase date.

  -Reason for refund.

  3.3.Clients must submit their refund requests within 15 days from the date of purchase.

• 4.Refund Processing:

  4.1. Once the refund request is received, our customer support team will review and evaluate the request within a reasonable timeframe.
  4.2. If the refund request is approved, we will process the refund within two weeks from the approval date.
  4.3. The refund will be issued through the following methods:

  -Bank Transfer: The refund amount will be transferred to the client's provided bank account.

  -UPI: The refund amount will be transferred to the client's provided UPI address.

• 5.Contact Information:

  For any refund-related inquiries or to initiate the refund process, please reach out to our customer support team via email at admin@myhealth

  Please note that this refund policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated with any modifications.

  MyHealthXDiet reserves the right to make the final decision regarding refunds, and all decisions made by the company will be deemed as final.

• 6.Liability and Disclaimers

  HealthX is not a substitute for medical advice. While our certified health care professionals provide advice and guidance on wellness goals, you should always consult with your primary care physician before starting any new diet or exercise regimen. We are not liable for any harm or injury that may result from your use of the Services. By using the Services, you acknowledge that you assume all risk associated with any action or inaction you take based on our advice or guidance.

• 7.Intellectual Property

  All intellectual property rights in the Services, including the HealthX name, logo, and proprietary information, are owned by HealthX. You may not use our intellectual property without our prior written consent.

• 8.Termination

  You may terminate your use of the Services at any time by contacting HealthX customer support. We reserve the right to terminate your access to the Services at any time for any reason, including a breach of these Terms.

• 9.Governing Law

  These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where HealthX is registered. Any disputes arising out of or related to these Terms shall be resolved in the courts of the jurisdiction where HealthX is registered.

By using the Services, you agree to these terms and conditions. If you have any questions or concerns, please contact HealthX customer support for assistance.